Are you ready to embark on an exciting journey with a dynamic fintech company poised to revolutionize the world of credit? Daskapital is at the forefront of innovation and is committed to providing innovative financial solutions to companies worldwide.
We are looking for an Operations Manager to join our team and assist in the day-to-day operations of our crowdfunding platform. This role is essential for ensuring smooth client interactions, handling administrative tasks, and supporting businesses in their financing journey.
As an Operations Manager, your responsibilities will include:
Customer Support & Onboarding: Assist users with platform registration, verification, and navigation, ensuring a seamless experience.
Credit Application Support: Guide businesses throughout the credit application process, ensuring the accurate and timely submission of all required documentation.
Credit Risk Assessment: Support the risk team in evaluating promoters' creditworthiness, analyzing financial and operational risks, and monitoring portfolio exposure to proactively implement risk mitigation measures.
Client Communication & Collections: Manage incoming and outgoing communication, including customer service inquiries and payment collections.
Administrative & Operational Support: Perform general administrative tasks to support the team and ensure efficient daily operations.
Data Management & Compliance: Maintain accurate records of client interactions and documentation, ensuring compliance with internal policies and regulations.
Process Optimization: Identify opportunities to streamline workflows and improve operational efficiency.
Collaboration: Work closely with risk, commercial, and IT teams to enhance platform performance and customer experience.
To thrive in this role, you should have:
Experience in operations, or customer support, preferably in financial services, fintech, or a related sector. Experience in credit analysis, collections, and customer support is highly valued.
Strong communication skills, both written and verbal, with the ability to handle customer interactions professionally and efficiently.
Attention to detail and accuracy, ensuring compliance with internal procedures and regulatory requirements.
Ability to manage documentation and data, maintaining organized and up-to-date records of client interactions, credit applications, and compliance-related files.
Tech-savviness, problem-solving mindset, and ability to multitask and prioritize tasks effectively in a fast-paced, dynamic environment.
Fluency in Portuguese and English, Spanish is a strong plus.
Ready to join us on this exciting journey?
Just fill out the application form on the right or send your resume, highlighting your relevant experience, to support@daskapital.eu.
Didn’t find what you’re looking for? Don’t worry, we still might have a place for you.
Apply now
